With miniaturization becoming the latest trend globally, micromachining gaining importance in manufacturing micro parts. Many surgeries and various Diagnoses can be possible without pain with the miniaturization of medical tools.
Micromachining may refer to the process and techniques for the construction of various structures of 2D and 3D on the micron scale. The small parts used for the aim of making watches were considered microelements until recently. Micromachining is the technology that manufactures micro-sized structures. The design of manufacturing and construction of tools, cutting tools, tool holders, and electrodes need regular advancements as huge demands are placed on them for producing these miniature/small parts. New changes in micromachining show that micro-cutting processes are not the only miniaturization of the standard cutting technology, and needs an overhaul of the whole machining setup and processes. Various works of Industry show that attention in producing microscopic scale is significantly growing with respect to the huge extension of Micro Electro Mechanical Systems (MEMS). Hence, a great amount of demand is there to improve existing technology and developing nonconventional methods, in order to obtain more accuracy. Various techniques of MEMS such as photolithography, LIGA, chemical-etching, and plating are used. These elements have a great impact on micro-electric or semiconductors manufacturing. Additionally, the elements are useful in the manufacturing of huge volumes, especially sensors and actuators which are made of silicon or other metals. Micromachining Techniques Micromachining is a specific kind of technique that is applied to parts of the micro-scale. Micro Electro Mechanical System (MEMS) is the device of the microscopic level which is designed and used for interaction or improvement of the local environment. MEMS include microstructure technology, mechatronics, microstructures, and Microsystems. MEMS also include different devices with movable parts that contain both mechanical and electrical elements on silicon. There are different kinds of vital techniques that are used for micromachinings such as micromechanical machining (micro-cutting and micro-milling), photolithography, micro-EDM, and laser. 1. Micro Ultrasonic Machining In the process of micro ultrasonic machining, micro tools like ultrasonic vibration are used to create precise holes in brittle materials like silicon, glass, and ceramics. There is an interposing of abrasive slurry between tool and workpiece and that tool is used as a micro-mill to get drills or patterns on the workpiece surface. The vibrating tool impacts abrasive grains into the workpiece than a mechanical removal of the material. 2. Micro Electronic Discharge (EDM) Machining In EDM, the material of an electric discharge between the conductive tool and workpiece is removed using erosive action. Small craters are produced in the piece by Electro-thermal erosion during the machining process. While tool shape is copied in the workpiece, there is no contact. The process and design of EDM machining assist in machining both hard materials like carbides and steels and conductive ceramics and semiconductors. 3. Laser Micromachining In this type of micromachining, high energy light radiation is used by laser as a machine tool. Through this process, high precision can be achieved, and the removal of material is obtained by ablation. Ceramic and metal layers machining can be done with higher laser densities. A focused beam can allow real 3D shaping by correcting motion control. 4. Lithographic Process In micromachining, it is a common technique that is based on lithographic approach and silicon, by etching and deposing process which is used in microelectronics. Chemical or physical etch is used in machining silicon wafers. Then, various parts are realized layer by layer from a silicon wafer. This method is purely non-contact that is based on masking and light exposure. Future Trends The new trends in miniaturization technologies will emerge as a potential technology of the future which could bring completely different ways in which people and machines co-exist and interact with each other and the physical world. The recent developments of micro-miniaturization of the products especially in the field of the microsystem technology (MST) or microelectromechanical system (MEMS) have known to create a deep impact on the industry. A major advantage of micromachining technology is its ability to fabricate significantly smaller features reliably at very high tolerances. However, micromachining technology still needs various improvements and developments. Regarding rates of higher material removal and selection of process parameters in order to get a stable cutting process, compared with other contemporary techniques, micromachining still provides benefits like low cost of production, the small size of batch and the capacity to manufacture accurate 3D free-form surfaces in various sorts of materials. Though lithography-based manufacturing can achieve feature size of small length, still micromachining has many advantages over it in terms of material choices, relative accuracy, and complexity of produced geometry. Moreover, the technology is very optimistic to the extent that it can bridge the gap between macro and nano/micro domain. Recent demands and needs for such microelements have forced the technology to produce different types of micro components used in various fields such as biomedical implants and entertainment electronics. The ease and usefulness of various products can be significantly improved with decreased weight and size. Conclusion Considering the benefits and future demands, it can be said that the micromachining market will flourish more in the coming years owing to its different benefits and applications in various domains. Since its inception, the technology of micromachining has seen the development of a great degree to include various new techniques, processes, and tool designs. Additionally, the array of materials being processed under these techniques has been expanded. With the ever-increasing demand for miniaturized tools and various types of equipment, the notion of micromachining becomes significantly important. Though traditional machine are capable of conducting micromachining processes, the full potential of micromachining can be achieved by employing machine tools that are specially designed for this purpose. The advantage of such micro machine tools and micro-factories are numerous such as mobility, flexibility, and various other economic benefits. There are various beneficial applications of this technology in different fields. Technology has been the driver for innovation and developments in many domains such as the automotive and biomedical engineering fields.
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Here is why High Voltage Cables are trending in the industry. All that we need to know about the high voltage cables are their types, components, advantages and disadvantages in their application. Due to an increase in the demand of electricity with the growing population, its proper supply must be guaranteed. And for the supply of electricity over long distances, there is a need for high voltage cables. The properties of this cable make them more efficient for transmission and minimize power loss during long-distance transmission. The inclination towards renewable energy such as solar energy and wind energy requires the construction of new power grids. The replacement of old power grids by new will increase the demand for high voltage cables.
What are High Voltage Cables? Before knowing about the high voltage cables we need to understand what is high voltage? The amount of voltage power that is above a threshold is called high voltage. The voltage power that exceeds 1000 volts is considered as high voltage and is dangerous for living beings. For electrical transmission over long distances, high voltage is used to reduce the loss of current. High voltage cables are used to transmit electric power at high voltage. These cables are fully insulated and ensure the safety of the living being as high voltage causes electric shock that may be fatal for them. It consists of an inner conductor that is insulated from outside. The conductor carries high voltage and for that purpose resistant cables are needed which can bear high voltage. Components of High Voltage Cables High voltage cables mainly consist of conductor and insulation. Apart from these, there are many other components such as conductor shield, non-metallic insulation screen, metallic insulation screen, laying up, inner sheath and outer sheath. Modern High Voltage Cables are simple and consist of a few parts that are conductors, conductor shield, insulation shield, metallic shield, joints, and jackets. Functions of these components are as follows:
Cables are used to transmit electrical energy. They safely supply electricity from the power source to different loads. Different cables are designed to achieve this purpose. Some of them are given below. Rubber cables Rubber cables are made up of oil products or rubber obtained from tropical trees but are very liable to damage as it absorbs moisture. Vulcanized rubber cable Rubber cables are modified to form vulcanized rubber cable. In this type of cables, rubber is mixed with mineral compounds like zinc, lead, or sulfur. Vulcanized rubber cables are more durable are have higher mechanical strength compared to rubber cables. Polyvinyl chloride cables Polyvinyl chloride cables have good dielectric strength. Hence it has broad demand in various industries. Advance cables Advance cables like Polychoroprene cables are resistant to heat and are more durable.
The specifications of High Voltage Cables The features of high voltage cables make it special in terms of working efficiently with specific switching and distribution panels. The supply of high voltage from these cables can be regulated from control rooms and can be easily monitored remotely. To supply in local areas, sub-stations lowers the voltage in the high voltage cables. These are few specifications of high voltage cables. Advantages and disadvantages There are many advantages of high voltage cables. During the transmission of high voltage by using these cables, there is almost negligible loss of current due to leakage as it is highly insulated. It also minimizes damage and harm to living beings. The stability problem is almost zero. It has a higher carrying capacity. Voltage can be regulated in power centres and sub-stations. The high cost of High Voltage Cables is a major limitation in its application. The installation cost is also high that makes it difficult to use without having good funds. These are a few disadvantages of High Voltage Cables. But regarding performance, it has no discrepancies. The bigger picture The High Voltage Cable Market has been witnessing rapid growth as the demand for electricity is increasing with an increase in population. The setting up of industries and companies need the supply of electricity that puts an additional demand in the supply. People are getting more dependent on the internet, use of mobile phones, laptops, and desktops, further increases the need for electricity. All these factors have a good impact on the High Voltage Cable market. Due to the shift towards the renewable source of energy causing the replacement of old grids networks. The establishment of a new transmission line is an important factor that is driving the growth of high voltage cable market in the coming years. The increase in trade between two countries increasing the setup of overhead, submarine as well as an underground transmission line that is expected to facilitates better communication between the countries. This is predicted to increase the demand for the production of high voltage cables and in turn, drive the growth of the market. The Global High Voltage Cables Market has been anticipated to rise at a growth rate of 5.6% CAGR over the forecast period. Mobile advertising is only beginning to receive attention across the world. Location-based Advertising is a specific type of mobile advertising.
Location-based Advertising means information that is controlled by advertising companies especially for those locations where consumers access an advertising medium. This is a comparatively new medium that allows users to be exposed to advertising on the communication devices that they carry with them, specifically in the form of smartphones. It is a personal form of advertising that uses location-based advertising service that is aimed at targeted users. It is now a new technology rather it has been around for some years. It is based on the same concept as majorly newspaper ads are based on the location at which newspaper is being distributed. It is the same concept but digitalized and technology-driven. What is Location based advertising Location-based Advertising is developed by the efficient combination of mobile marketing and advertising with location-based services (LBS). Currently, we are living in a time when technological advancements have enabled us to contacts individuals at any time and any place. It is because of the ever-growing presence of mobile phones, especially smartphones that have GPS. The modern technologies hold the capacity for marketers to convey information and knowledge to customers based on their accessibility to places where the marketers’ products are available. Location-based Advertising definition can be real-time marketing, fulfilling customer needs, and demands at the time and place they want it. Types of Location-based Advertising There are two approaches to Location-based Advertising. Push Approach It occurs when a marketer works with the carrier and the delivery networks to send (push) ads to the user that is determined by the location of the device. Moreover, this thing could be targeted in a better way if information such as context, psychographics, and demographics, etc. is available about the users. There are two other options in push approach viz. opt-out and opt-in. Opt-out refers to such a situation where marketers would have the option to send the ads to anyone they wanted to until users asked them not to send ads anymore. On the other hand, the opt-in approach refers to a situation where a user permits marketers to send them messages, a type of permission marketing. However, all the advertisers must be abided by certain rules and legal regulations set in place and respect users’ choices. Pull Approach Pull approach in Location-based Advertising refers to a situation when users ask some information or use some service at a time and meanwhile during the process is exposed to commercial messages. In reality, they are seeking (pulling) information rather than information seeking (pushing) them. For example, a person visiting London could make use of his device to access a portal where he wants to seek Local Restaurants. After clicking on this, the next things he may seek is Italian. After this, he gets a list of 5 restaurants that all are within the range of one-mile distance from his current location. Because the user exercises his control to choose the time and place to access the information in the pull approach, hence it is opt-in. Location-based Advertising is closely related to mobile advertising, which is further divided into the messaging, display, and search and product placement. Mobile marketing will achieve the greatest success when mobile location combined with other context-aware parameters is leveraged to filter the content to improve its relevance. Future Outlook The growth for advertising agencies to utilize Location-based Advertising is going to increase significantly in the next few years. Location-based Advertising is likely to gain more traction in the coming future as it provides a good opportunity for new-age businesses. The location-based service and other segments of mobile services together can create more value for the technology in the next few years. The technology is widely accepted by customers due of which there are higher conversion chances. New trends in users’ behavior show that mobile users want to receive relevant and promotional advertising content. If mobile location is used in the correct method, then most mobile phones will be more compelling for marketing and advertising than any other channel of media. In different parts of the world, several forms of Location-based Advertising have already been demonstrated. Recently, one of the key components of this technology will take the involvement of GPS within mobile phones. Other technologies that enable Location-based Advertising involve the use of Bluetooth or RFID that are attached to things such as vending machines, storefronts, and poster boards to show to people with enabled devices who pass near to them. Lastly, consumers themselves can submit locations into their devices (such as city name, zip codes, and area codes) that can activate a primary level of location specificity. As we go forward, the Location-based Advertising technology will assist marketers in reaching to smartphones subscribers with a specific location. However, attitudes of users will decide the marketers’ promotional strategies of technology. Summing up Combined with proper and integrated strategies, Location-based Advertising serves as a beneficial tool for many advertising agencies. Location-based Advertising is gaining massive appeal in the new age industry. The Technology is the key to unlock the most values in the Mobile advertising market. The Location-based Advertising market must seek different paths to get together and execution strategies which establish the optimum credibility among the customers around the Location-based Advertising. Proper planning and implementation around how mobile location is used to increase Location-based Advertising will be significant in the next few years. Importantly, acceptance of this technology by users should improve with time if the technology wants to thrive more. While the industry is in a flourishing phase, there is still a lot more to be done for the technology. Location-based Advertising will be an extremely powerful tool for marketers and advertisers in the next few years. Here’s what you need to know about the electric powertrain how and why it is making a surge in the automobile industries. Since electric vehicles increasing their popularity and are rapidly evolving, therefore demand for the use of electric powertrain is also increasing. Electric vehicles are eco-friendly and sustainable to use, the government is supporting the service providers and such automobile industries with its favorable policies. The growing concern for environmental pollution and the decline in fossil fuel is increasing the demand for electric vehicles and in turn Electric Powertrain. The manufacturer of the electric powertrain is putting its efforts for the production of cost-effective and efficient battery system so as to improve the performance.
What is Electric Powertrain? Electric Powertrains are a set of components that are installed in an electric vehicle that generates power to drive that vehicle. Compared to internal combustion engines, electric powertrain comprises a fewer number of components. Components of Electric Powertrain The basic core components of Electric Powertrain are battery pack, DC-AC converter, electric motor, onboard charger. Functions that each component perform:
Trends and Technology used in Electric Powertrain Nowadays the lithium batteries are provided with electric double-layered capacitors that are used in the Electric Powertrains. This addition of the capacitor is expected to enhance the lifespan of the battery and will reduce the environmental issues. It also advances the energy density of the lithium-ion battery. Since electric vehicles installed with Electric Powertrain, it mainly depends on the battery and motor. Thus improvement in the battery management and cooling system will result in the advancement in the Electric Powertrain. Advantages of using Electric Powertrain The service of Electric vehicles mainly depends on the performance of Electric Powertrain. These vehicles are eco-friendly, produce less noise, and no emission of pollutants. So it is considered to have minimal impact on the environment and is sustainable to use. Electric Powertrains are much better than internal combustion engines. The application of Electric Powertrain is decreasing the dependency on fossil fuel for transport services. Disadvantages The high cost of the electrical components is a major challenge for Electric Powertrain. There is a lack of standardized charging infrastructure in many of the countries. The popularity of electric vehicles is growing and yet has not accomplished much attention. The major factor is the cost of electric vehicles. At the same time, there are strict regulations for the installation of charging stations is putting an extra challenge for the service owner. Most of the users are concerned with the mileage given by vehicles in a single charge as it cannot run for longer distances. Sum up The electric powertrain Market has been witnessing rapid growth due to the increasing demand for electric vehicles. People are becoming more concerned about environmental pollution. Awareness among people tending them to opt for electric vehicles. In fact, governments of many developed and developing countries are providing favorable policies to encourage the service provider to manufacture and sell electric vehicles. These are the driving factors for the increasing popularity and demand for electric powertrain Market. But the strict rules for the installation of charging stations are limiting its growth. Hopefully, some more flexible rules will be implemented by the governments in the coming years. The rising growth of logistics shared mobility, and e-commerce will also drive the electric powertrain Market in the coming years. In the evolution of the packaging of electronics, the aim is to improve the density of packaging, lower cost, and increase performance. A chip of semiconductor is set up face down into the circuit board is perfect for size considerations as there is no extra space needed for contacting on the sides of the component. And this is done while increasing the reliability of the circuits. The whole process is known as flip-chip technology.
In the typical packaging process, the interconnection between the carrier and the die is set up by using a wire. The die is then connected to the carrier, and then a wire is bonded first to the die, then looped and bonded to the carrier. The length of wires is typically 1-5mm. On the other hand, in flip-chip technology, the interconnection between the die and the carrier is set up through a bump which is located on the die surface. The height of the bump is typically 0.06 to 0.1mm. Flip-chip technology: Let’s know it from Scratch Flip-chip is not a recently developed technology. Flip-chip technology has been developed by IBM Corporation since the 1960s to supply the connection between bonding pads of the chips and the metallization on the substrate. It is the first proposed method called the Controlled Collapse Chip Connection (C4) to displace wire bolding, expanded IO density, and cost reduction. The C4 process begins with sticking under bump metallurgy (UBM) on the bonding pads of chips to provide a good union between the bonding pads and the bumps. Generally, UBM consists of three layers of barrier and/or adhesion layer, wetting layer, an oxidation barrier layer. The performance in high-frequency applications of flip-flop technology is superior to other methods. This is achieved because flip flop technology minimized the length of the connection path. Moreover, due to the reduced number of connections, the reliability is better than with packaged components. There is only one level of joining connection between the chip and the circuit board in flip-chip technology. In the advances of the packaging of electronics, the goal is to increase the density of packaging, lower cost, and improve performance. And this is done while increasing the reliability of the circuits. A chip of semiconductor is set up face down into the circuit board is perfect for size considerations as there is no extra space wanted for contacting on the sides of the component. Benefits of Flip-chip TechnologyIncreased functionality: The use of flip flop provides an increment in the number of I/O. Unlike in wire bonding, I/O is not limited to the perimeter of the chip. 400 pads can easily be handled by a flip-chip. Technical thresholds: Latest flip-chip designs are in production with 5900 bumps/chips at 0.2 mm pitch and 500 bumps/chips at 0.17mm pitch in area array configurations. Area array pitches in future production will continue to reduce to 0.15mm in the years to come as the technology of substrate becomes cost-effective. Reliability: Flip-chip processes include placement, reflow, and fluxing, as well as the dispensing process and underfill material. Underfill material is generally required on laminate substrates to eliminate solder fatigue in flip-chip technology. A well-characterized flip-chip assembly process can achieve high reliability and yields. Reduced Cost: Cost analyses and comparisons are dependent on the choice of substrate technology and modeling conditions. Flip-chip technology offers cost reductions in batch bumping processes and the underfill process. Opportunities in the Future Today flip-chip technologies are widely used in hearing aids, LCDs, automotive engine controllers, watches, mobile phones disk drivers, portable communications as well as in mainframe computers. Flip-chip technology is comparatively cheaper than wire bonding. It is because bonding of all connections in the flip-chip system takes place simultaneously while one bond is made at a time in wire bonding technology. Low cost, performance, and other beneficial factors have become the key drivers for the adoption of flip-chip technologies. Flip-chip will continue to exist as growing technology in the coming future. It will continue to redefine the continuum of product and process solutions for the interconnection of the die to the exterior world. Flip-chip technology has been there since the 1960s, it is still prevalent today. There are many technical and other variations in this technology with a different maturity level. Improvements are underway that will apply a backside lamination coating (BSL). This will protect the less active side of the die against mechanical impact and light. Moreover, BSL will improve the readability of the laser marking under bright field illumination. Conclusion As a flip-chip infrastructure is established, the cost will be reduced and the application space will broaden. Various factors from the Silicon industry have been the driver for the growth of flip-chip technology. The flip-chip market is in a growing phase and we hope it will flourish more in the future. Today flip-chips remain a novel development with a big scope for further growth. Developments in the technology of semiconductors have created flip-chips with transistor counts and functions that were difficult to imagine a few years ago. Today flip-chips are available in various ranges of pitches to meet the demands and needs of specific applications. Owing to its benefits, this technology continues to hold a significant advantage over the other microelectronic packaging. Flip-chip technology continues to develop and has an important role to play in various domains. It can adapt to the current challenges due to recent developments in bumping solutions that serve the most advanced packaging technologies. Flip-chip has been developed by electroplating or pastes printing processes. New developments in the low-cost package and high-density substrates have promoted the growth and use of flip-chip applications. Flip-chip technologies have been extensively used for the processors of smartphones, tablet games, personal computers, and servers, etc. Here’s why The Automated Optical Inspection Systems Trends are making a Wave in the Industry. As the demand for high-quality electronic products is on-demand in many industries, companies are choosing automated Optical Inspection Systems. The size of electronic products is decreasing and the need to compacting all components in the same miniature device will increase the chances of error during their production subsequently automated optical inspection systems are highly needed in such cases in order to identify defects.
Automated Optical Inspection Systems is an automatic inspection system that visually examines the transistor, LCD, or printed circuit board. These Inspection Systems are commonly used in manufacturing progressions to test the quality of devices been manufactured. The camera is attached which autonomously scans the newly manufactured devices to test defects or failure as well as a quality check of the devices. Automated Optical Inspection Systems is a contactless method of assessment that is applied in various stages of manufacturing process like solder paste inspection (SPI), pre-reflow and post-reflow, and bare board inspection What is Automated Optical Inspection Systems Automated Optical Inspection Systems use optics and cameras for capturing high-quality images. In order to detect any discrepancies or defects in the components that get assembled in the device, the images of the printed circuit board are taken and analyzed by software. It is programmed that collects data and sends it to computer software for analysis of the data. According to the specific component to be inspected, automated optical inspection systems are differently programmed. There are two types of automated optical inspection systems that are 2D AOI and 3D AOI. The lower cost and less complex programming made the 2D AOI system most ideal for inspection in the manufacturing companies. Since many new technologies have been implemented at its software interface and image processing methods many features have been improved. 3D AOI captures the volumetric image of the object it inspects. This in turn gives a high definition image of the components or the devices that makes the inspection system more accurate. It has more complex programming and also the cost possess limitations in their application for low or average budget companies. During the manufacturing of devices or products, the manufacturer opts for two ways of inspection: inline and offline. Inline product inspection is the inspection process that occurs in the production line itself. While in off-line, the inspection process occurs when the product is removed from the production line. Most widely used is inline, as it introduces a faster rate of inspection to the system and scans both sides of printed circuit boards that make the system sufficient enough. Due to such properties, an inline inspection ensures high production in manufacturing companies. Advantages of AOI To achieve the target of high production volume, the speed of assembly PCB components must increase this consequently increases the chances of error, there plays AOI important to detect such errors. The need for better inspection techniques is high in manufacturing industries more productivity. There are many advantages to Automated Optical Inspection Systems compared to manual inspection. This inspection system can easily adapt to the surfaces of different products, therefore, reduces the time of inspection. AOI is well-programmed and can work continuously, and has a higher speed of inspection than manual inspection. The error during the inspection is almost negligible. Altogether, it is time-saving and cost-effective for manufacturing companies. The products manufactured by the intervention automated inspection are customer satisfaction and help the business of the manufacturing companies grow enormously. Applications Automated Optical Inspection Systems are used in various industries including IT and telecom in the production of routers, communication devices, servers, satellite systems, LED displays, etc. Manufacturing of home appliances and smartphones also uses AOI for quality production. It also finds its application in Automotive, Industrial Electronics, Aerospace & Defence, and Medical devices manufacturing industries. Challenges faced by it The Automated Optical Inspection System is well-programmed. The main challenge faced by this system is the complex programming structure and its operation. The false detection might occur if the programming is not working efficiently and will ultimately hamper the quality of the products. False call rate of detention by AOI, providing incorrect inspection data will tend to interfere with the performance of the machine. However, advanced technologies such as artificial intelligence and 3D imaging have been introduced in AOI systems in the past few years that will decrease the frequency of false call rates and hence improve the performance of the system. Sum up The Automated Optical Inspection Systems Market has been witnessing rapid growth due to extensive use of printed circuit boards in computers, electrical products in homes, and IT and telecom industries all across the globe. All these sectors require high-quality electronic products and to ensure the products manufactured are non-defective, Automated Optical Inspection System has been opted by manufacturing companies and industries. The market of vehicles manufacturing is growing and the rise in the demand for durable and high performing electronic products in the automobile industry is also increasing ultimately led to an increase in the demand of the AOI system. Additionally, the advancement in technologies causing in the manufacturing of slimmer and compact electronic devices will have a positive impact on the AOI market in the coming years globally. The past few years' disposable incomes have increased which has amplified the demand for consumer electronic products, this also drives the market in a positive direction In the modern era, contact center services have a growing and important significance in the world economy. Companies that provide customer services have always been in constant strife to respond to ever-changing and ever-growing needs and demands of the customers. During such a competitive scenario, contact centers come to the rescue by responding to modern days’ challenges and complexities of providing customers with pleasant experience.
The industry of contact center has seen a transition phase from rudimentary voice calls to multi-channel interactions and from random to analytics-based quality management systems. Recent contact center transformation is changing the way customers feel and experience with a particular organization. Let us dig more into the concept of the contact center. What is the Contact Center? Each time, an interaction happens when there is contact between a customer or user and the company. The contact center deals in both inbound and outbound interactions with the existing and new customers. Interactions that are started by outside users requesting for some services to the centers are called inbound Interactions, whereas interactions which are started from within a contact center are known as outbound Interactions. Call centers lead to contact centers due to the use of innovative and modern channels such as chat, e-mail, fax, and short message, etc. The concept of call centers transforms into the concept of contact centers. In the 1980s, the notion of call centers appeared for the first time. A call center constitutes a set of resources that ensure and deliver the services via the telephone. Mostly, resources include people who are the agents or customer service representatives that handle calls. They interact with the consumers or customers of the services which are provided by an organization using certain tools. Contact Centers offer Numerous Benefits There are many advantageous properties of Contact centers. Some of them are listed below: Smart Phones Access: As Smartphone devices and mobile apps are growing in rapid numbers, many customers request and demand access to customer service through these channels. Hence, it becomes all-important to integrate these mobile phones with existing call-centers capacities. And we know that is what the modern contact centers do. The customer service representatives of contact centers are provided with the tools that help them to gain real-time contextual information. Companies that are unable to provide interactive and web-based customer service will have to endure low revenue and fewer customers. These devices provide agents with real-time information such as profile information, customer location and service history, etc. Advanced Technology and Analytics: Modern-day contact centers reflect various technological advances that are changing the ways in which companies and their customers connect, interact, and respond. Today’s Contact centers make use of the latest technological tools that could scan and examine massive amounts of unorganized data. Moreover, these tools could help contact centers in gaining crucial insights from the customers. Virtual Contact Centers: The aim of today’s contact center is to eliminate the need to have all customer service specialists in one physical area – instead of combining different agents at different locations into a single virtual element. Modern contact centers use SIP which is another name for voice-over-internet-protocol system to reduce complexity and cost. Additionally, SIP helps in better customer experience and satisfaction by ensuring that not only the agent but anyone in the organization can interact with the customer. Social Media Capacities: Due to the exploding growth of social media, it is an exceptional way to gain an understanding of customer’s needs, demands, and behavior. Social media is a way to enhance customer experience and satisfaction. For instance, organizations connect their social networks to Facebook/LinkedIn profiles of the customers to get deep insights when customers call the contact center. Emerging contact centers are equipped with capabilities and access that are needed to solve issues emerging from social media channels. Comparatively, younger customers want organizations to answer their issues through different channels like Web and social media more than older customers. There is a strong appeal for these social media channels among the young generations. Reasons Why Contact Center Transformation is Gaining Attraction Digital advancement is one of the latest trends in the modern era. The meaningful digital transformation coupled with the understanding of customers' needs, makes sure that organizations can flourish and compete in today’s digital economy that covers everything from processes to systems. The latest trends show that most of the companies that provide customer services are involved in some kind of contact center digital transformation. It is believed that contact center transformation can change interactions with customers by:
If contact centers want to thrive in the modern competitive world, they must equip themselves with new vigorous technologies that can help them in extending their businesses by reaching out to a large number of customers. There is a revolution in contact centers from primary call center operations to a multi-channel unit for handling the management of customer relationships. The present contact centers deal with inbound and outbound calls, Web requests, e-mail, and chat with global customers and over numerous business verticals. The operation and structure of contact centers have to evolve to meet new challenges. Contact centers have huge potential to receive more attraction in the years to come. In the coming years, Contact centers must address the ever-changing and ever-growing preferences and demands of customers and the need for multi-channel consistency. Now we have to wait to see how contact center transformation will continue to evolve in the years to come to serve the customers with optimum satisfaction. Bottom Line The contact center transformation Market is seeing a rapid growth due to its adoption of the latest technological advancements. Moreover, Contact centers also understand and cater to the needs of modern and young customers. The aim of any contact centers should be to provide a steady, top-notch customer involvement with each touch point and paying little attention to how and where a client decides to interact with the organization. Now, companies are increasing their focus on customer retention by understanding the needs and behavior of customers. As customer services go beyond voice calls to other digital communication channels that include web chat, e-mail, and social media, in such a scenario, agencies and organizations that are involved in contact centers must explore and find ways that could make for customers to find answers and resolve the problems. Here’s why The Digital Banking Platform is making a Wave in the Industry. Due to the shift from traditional banking methods to Digital Banking Platform that has made customers rely more on digital banking. Digital Banking Platform has many advantages over traditional banking method.With the surge of in user for smartphones and revolution on the internet have also led to digital banking platforms to grow.
All about digital banking Everyone wishes to get their work done easily without a wastage of time. Digital Banking Platform is one such platform that saves the time of the consumer from visiting the banks. If you working and find it difficult to get time to have a visit to the bank, here comes Digital Banking that helps you in getting information about your account balance. You can also plan to invest money and at the same time, can transfer the money just by a click on a laptop or phone. Digital Banking Platform is a type of online banking service that digitalizes banking operations. This platform allows the bank to offer its customers with digital support and services. It enables the transfer of funds, loan sanctions, withdrawal and deposition of cash, and many more with the help of the internet virtually. The new, as well as traditional services and products of the bank, are directly delivered to the end-user by the Digital Banking Platform. Digital Banking Platform is also making financial works easy and more accessible for customers because of the increased use of desktop, mobile, and ATM services. All these factors are leading to a gradual shift from traditional banking to digital banking. Types and Mode of digital banking platforms Types Digital banking platform is broadly categorized into two types, retail banking, and corporate banking. In retail banking, bank services like savings, transactions, debit and credit cards, personal loans, etc., are provided to the customers. It mostly deals with the general public and can also be called as consumer banking. While corporate banking deals with customers having business therefore also known as commercial banking. Corporate banking provides services such as treasury and cash management, trade finance, equipment lending, etc. to the companies and the investors in the business. Modes For convenience digital banking platforms are classified into two that are online banking and mobile banking. Both of these modes are more or less the same with a few differences Online banking refers to taking banking services on the website of the bank from a private profile using a desktop or laptop. While mobile banking facilitates bank services on mobile apps. What one needs to do is to log in the app to use the features and facilities offered by the bank in the mobile app. Apart from general transaction services, by using mobile banking one can pay bills and also helps in locating nearby ATMs using GPS of mobile. Mobile banking is increasing in demand because of an increase in the number of users of the smartphone and a rise in cashless transactions. Apps like BHIM, Paytm, swipe machines, etc. are working for this purpose only. Both the modes of digital banking platforms provide convenience to users to manage their finance with ease. Advantages of digital banking platforms:
Impact of COVID-19 on digital banking platforms Due to the pandemic caused by COVID-19, most of the countries were on complete lockdown for many months, people are also avoiding to get out of their home. This outbreak has a negative impact on the company’s production. On the other hand, amidst COVID-19 spread, bank operations have been hindered and tend people to rely more on digital banking platforms for their financial management. Banks are also introducing new digital tools to provide banking services on the digital banking platforms and make it services more convenient and effective for the customers. Sum-up The digital banking platforms market has been witnessing rapid growth due to a rise in the number of users of smartphones and laptops and also the internet. In addition to it, most organizations, companies, and industries are preferring to digitalize their financial services. According to the current trend, the adoption of artificial intelligence in digital banking platforms is expected to result in the growth of this market in the coming years. The introduction of AI will ensure more safety and security in the operation of digital banking and in turn, overcoming the constraints of digital banking platforms. There are many benefits of digital banking platforms over traditional methods and thereby attracting users to rely on digital banking. In the meantime, the current outbreak of COVID-19 has a positive impact on the digital banking platforms market. Due to increasing cases of cancer, there is an increase in cases of chemotherapy-induced neutropenia. The pharmaceutical companies are involved in developing cost-effective drugs, and treatment methods which are expected to decrease the incidences of neutropenia associated with chemotherapies and results in the advancements.
What is neutropenia? Neutropenia disorder is related to health problem. People suffering from neutropenia usually have a low count of neutrophils in the blood. Neutrophils are the type of white blood cells that protect against infection-causing bacteria and viruses that attack our bodies. Neutrophils fight the infection by destroying disease-causing infectious pathogens that invade the body. It is formed in the bone marrow, a spongy tissue found in long bones. Signs and symptoms of neutropenia: A person suffering from neutropenia doesn’t show symptoms. Most people come to know about neutropenia when they have a blood test for any unrelated reasons or any get any infection. Neutropenia may cause tiredness and drowsiness in some people. Neutropenia is common in cancer patients who have received chemotherapy as the treatment for cancer. Other infections may also cause neutropenia. In fact, in those who are already suffering from neutropenia, bacterial and viral infections can cause more complications. Neutropenic fevers are difficult to identify. Even if the cause of infections is not known then also Neutropenic fevers are treated with antibiotics. The immune system becomes weak due to neutropenia due to which patients can fall sick quickly. The severity of Neutropenia is more it is untreated for a longer duration of time and neutrophils count go very down. Causes of neutropenia Since neutrophils are produced in the bone marrow so problems related to bone marrow may cause neutropenia. Leukaemia also affects bone marrow. Radiation and chemotherapy interfere with neutrophil formation as well as destroy the neutrophils in the blood. Nutritional deficiencies also result in neutropenia. Bacterial Infections like tuberculosis, dengue and viral infections HIV, viral hepatitis, etc. can also cause a decrease in the count of neutrophils. Autoimmune diseases are also one of the reasons for neutropenia. Neutropenia treatment: Depending on the severity, causes, and infections related to neutropenia, treatment varies. Mild cases don’t require treated, it can be cured with having a good nutritional diet. There are mainly two types of primary treatment for neutropenia first is using antibiotics and second is treating with drugs to stimulate the bone marrow to produce neutrophils. In other bone marrow transplantation is also be considered as an option. Colony-stimulating factor Scientists and researchers are trying to discover drugs that directly acts on bone marrow. Recently, new drugs have been developed that stimulate the bone marrow to produce neutrophils and helps in restoring the normal function of the immune system. In neutropenia treatment, drugs called granulocyte colony-stimulating factors are also very effective, since it induces the formation of neutrophil that is a granulocyte. These colony-stimulating factors are small molecules that decrease the infection and reduce the chances of getting hospitalized. It always keeps the neutrophils count above the normal level in the blood. Antibiotics In the case of severe neutropenia, patients develop a fever. In such a case, they are treated with antibiotics even without knowing the exact cause of fever. Antibiotics help in fighting with the infections if the fever is caused by any bacterial infections. Long term repeated use of antibiotics may have side effects like the emergence of drug-resistant bacteria, diarrhea, and inflammation in the intestine. It may also have an adverse effect on the kidney and liver. Bone marrow transplant Bone marrow transplant is a good option in treating neutropenia when it is severe and drug treatment doesn’t work. Granulaocytetransufusion is also done when the bone marrow doesn’t respond to drug or bone marrow is unable to form granulocytes at all. Diagnosis: Neutropenia is diagnosed by performing a blood test, in which blood cells count is done. In some cases, bone marrow biopsy may be a better option if it is necessary to diagnose the exact cause of neutropenia. Many pharmaceutical companies are working to develop molecules that act as immune-stimulatory that helps in the growth and activation of a broad range of white blood cells important in activating the body's immune response to fight infection. Regenerative Medicine Advanced Therapy (RMAT) designed for the prevention of serious bacterial and fungal infections in patients with de novo acute myeloid leukemia (AML) undergoing induction chemotherapy. Sum up: The neutropenia treatment market has been witnessing rapid growth due to the increasing demand for the novel drugs' developments and increase and supply for both developing and developed countries. The neutropenia treatment market has shown substantial growth and its demand will keep on increasing. The increasing cases of neutropenia with the passage of time have led to the expansion of the neutropenia treatment market. Some of the drugs that are used in cancer treatment like Fulphila have been recently approved by the FDA for the treatment of neutropenia. The occurrence of febrile neutropenia is the most serious side effect of chemotherapy, so drugs like Ziextenzo are given to the cancer patients who have been given chemotherapy. The adult patients with non-Hodgkin’s Lymphoma (NHL) and Chronic Lymphocytic Leukaemia (CLL) are also treated with a recently developed drug TRUXIMA and have proved the good result in treating neutropenia. But the high cost of neutropenia care and strict regulations on drug approval has become a hindrance. Free Valuable Insights: Global Neutropenia Treatment Market to reach a market size of USD 18.9 billion by 2026 The pharmaceutical companies are involved in developing new drugs and therapies which are expected to decrease the incidences of neutropenia associated with chemotherapies as well as reduce the chances of bacterial and fungal infections in patients. Since the high cost of neutropenia treatment, there is a high demand for cost-effective drug development in the neutropenia treatment market. As a result, manufacturers are more focused on the production of small molecules that can lower processing costs than biologics. Moringa ingredients are known to have multiple advantages, and their applications vary from health and appearance to helping prevent and cure diseases. Moringa oleifera is a plant native to northern India that can also grow in other tropical and subtropical areas, such as Asia and Africa. Folk medicine has been using the leaves, flowers, seeds, and roots of this herb for decades.
Across the globe, people in developed countries are adding moringa to their diets because of their exceptional nutrient content. Moringa leaves are rich in proteins, essential amino acids, and micronutrients such as copper, manganese, iron, zinc, and vitamin A, making them a perfect source of natural food fortification. Moringa is not only abundant in micronutrients, but also contains polyphenols, isothiocyanates, and polyunsaturated fatty acids (PUFAs). Its oil is nutritionally similar to olive oil, but it is more oxidizing resistant and does not become rancid as quickly as possible. What are moringa ingredients? Moringa ingredients are commonly used in various countries to boost the nutritional value of staple foods. In certain countries, bread is a staple, and so experts and food producers are searching at ways to fully substitute wheat flour with gluten-free products. But, in the food industry, this is a big challenge. Researchers have recently found that adding moringa leaf, seed and flower powder in bread dough prepared with wheat or any other flour will increase its nutritional value. The use of moringa ingredients in fortifying food is becoming increasingly relevant worldwide as a result of studies that have demonstrated the possible use of various sections of moringa trees in food applications. The latest findings have also shown that moringa affects the metabolism of carbohydrates in the regulation of blood sugar. It fuels demand for moringa in the most traditional form of the diet, including tea and powder. Benefits of moringa ingredients Moringa seed oil is good for the protection of hair against free radicals and keeps it clean and healthy. Moringa also contains protein, which ensures that it helps protect skin cells from injury. This also includes hydrating and detoxifying ingredients that can enhance the skin and hair. In addition, Moringa appears to protect the liver from damage caused by anti-tubercular drugs and may speed up its repair process. Moringa extracts contain compounds that can help deter cancer from growing. It also includes niazimicin, a compound that suppresses the growth of cancer cells. Moringa also contains calcium and phosphorus, which help keep bones healthy and strong. In addition to its anti-inflammatory effects, moringa extract can help treat diseases such as arthritis and may also repair broken bones. Moringa helps reduce the amount of glucose in the blood as well as the amount of sugar and protein in the urine. This increased the hemoglobin levels and the average protein content of those studied. Moringa may help the body absorb more iron, therefore increasing the number of red blood cells in the body. The plant extract is thought to be very helpful in the treatment and prevention of anemia and sickle cell disease. The main sources of moringa ingredients: Seed Moringa seeds are produced from the pods of the Moringa plant (Moringa Oleifera) or the drumstick tree native to northern India. Fresh and raw moringa seeds are very tender, but as soon as they get dry, they get tough and start to look like small beans. These are grayish-white in color with distinctive wing-like designs. They may be steamed, fried, or buttered for a variety of purposes. It could benefit the body in a number of ways. Widely known as the "drumstick tree" in India, moringa has various names in different countries and regions. Moringa seeds are high in fiber and help move food along your digestive system. Leaves Moringa Oleifera leaves are an exceptionally rich source of iron and vitamin A, all of which are essential to the proper functioning of the immune system. A variety of studies have been performed on moringa's ability as an anti-cancer agent. Moringa leaves have shown to have helpful properties in the fight against both breast and colon cancer cells and work is continuing. Moringa oleifera leaves are almost 25% protein, which is exceptionally high for a plant. Moringa Powder contains 9 essential amino acids which make it a complete protein source, supporting the growth and maintenance of muscle mass. Oil Moringa oil is extracted from Moringa oleifera leaves, a small tree native to the Himalayan Mountains. Virtually all aspects of the moringa tree, including its seeds, roots, bark, flowers, and leaves, can be used for food, industrial or medicinal purposes. Moringa oil has been around since ancient times as a folk remedy and as a topical cosmetic ingredient. Today, moringa oil is developed for a wide variety of personal and industrial uses. Moringa oil has a high protein and oleic acid content, a monounsaturated, balanced fat. It is an economical, nutritious alternative to more costly oils when used for cooking. It's becoming a widespread dietary staple. Widely prevalent applications of moringa ingredients: Cosmetics & Personal Care It is well known that almost every aspect of the drumstick tree is perfect for eating as its leaves, fruits, flowers, and seeds are all full of nutrients and minerals with enormous health benefits. But it is equally prevalent as a beauty ingredient for its effective benefits. One of the key advantages of Moringa oil, which makes it a favorite ingredient in the cosmetics industry, is that it is high in cytokinins and, most specifically, zeatin (the most potent plant hormone). Zeatin helps to stimulate cell growth and to slow the aging process by nourishing and protecting skin tissues. The oil is also high in fatty acids, such as oleic acid, and is highly helpful for preserving the skin's natural emission barrier. Oleic acid also helps to keep the skin hydrated. Food & Beverages Known as the 'tree of life' in ancient cultures, moringa has evolved into western food and beverage sectors, adopting the tradition of others like matcha. More entrants are now joining the market and challenging the traditional tea and powder market. Despite growing interest in the use of Moringa oleifera as a nutrient source, discrepancies and contradictions remain in the details on the nutrient quality of this interesting plant. The nutrient content of freshly collected plant material generally varies with soil and climate, season, and plant age. The differences in processing and handling methods add more complexity; and the use of various analytical tools only amplifies the variety. With moringa leaves, increased variability has been generated over time due to errors caused when nutrient quality values are incorrectly copied from source to source. Pharmaceuticals Moringa oleifera contains quantitatively more nutrients than many other species of plants. This has been shown to provide more than 7 times the vitamin C found in oranges, 10 times the vitamin A found in carrots, 17 times the calcium found in milk, 9 times the protein found in yogurt, 15 times the potassium found in bananas and 25 times the iron found in spinach. It also contains a high concentration of arsenic, magnesium, tocopherol, riboflavin, nicotinic acid, folic acid, pyridoxine, and β-carotene. It also contains a large number of 10 essential amino acids. According to the occurrence of terpenoids in Moringa leaves which tend to be involved in the stimulation of the β-cells and the subsequent secretion of preformed insulin. The percentage reduction in serum glucose levels was 8.9 percent and the reduction in serum LDL levels was 30.94 percent while the excretion of fecal cholesterol was decreased. The widespread combination of diuretic along with lipid and blood pressure reducing components makes this plant effective for stabilizing blood pressure. To conclude The moringa ingredients market is anticipated to witness a significant increase in demand owing to its rich nutritional properties. It includes a protein that is required for deficiency and tissue growth. The drug boasts of a high volume of amino acids and basic protein in contrast to soybean. Furthermore, it also helps lactating mothers and pregnant women with vitamin A and E deficits to improve their children’s nourishment by consuming powdered leaves. Free Valuable Insights: Global Moringa Ingredients Market to reach a market size of USD 120.3 million by 2026 The demand for moringa seed ingredients has been witnessing rapid growth on account of various valuable medicinal and nutritional benefits of the product. It aids in treating hyperthyroidism, Chrohn’s disease, rheumatism, antiherpes-simplex virus arthritis, epilepsy, gout, cramp, and Sexually Transmitted Diseases (STDs), by serving as an anti-inflammatory and antimicrobial agent. The industry has witnessed significant developments in portfolio expansion and product creativity, among others. |
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